One platform. Every role aligned.
A modern dealership works best when every role has clarity, context, and the right level of control. automotiveDMS is built to support everyone involved in selling, preparing, managing, and servicing vehicles, without friction between teams.
From leadership to operations, AutomotiveDMS adapts to how your dealership actually works.
When roles are clear, performance follows
Dealerships don’t struggle because people don’t work hard.
They struggle when information is fragmented, responsibilities overlap, and teams depend on each other without shared visibility. automotiveDMS introduces a role-based structure that brings order without rigidity.
No overload. No blind spots. Just clarity. See how
Leadership & management Roles
Admin / Owner
How automotiveDMS empowers them:
- See the full dealership in one system
- Control access, permissions, and responsibilities
- Make decisions based on reality, not assumptions
- Build processes that work even when you’re not present
Sales Manager
How automotiveDMS empowers them:
- Understand pipeline status at a glance
- Support salespeople with better information
- Reduce friction between sales and operations
- Focus on coaching instead of coordination
This is structure that supports growth
Sales & Commission Roles
Sales-person
How automotiveDMS empowers them:
- Clear vehicle availability
- Confident pricing and add-ons
- Smooth handovers to dispatch and preparation
- Fewer follow-ups just to “check status”
Commission Agent / Commission Agent Manager
How automotiveDMS empowers them:
- Clear attribution of deals
- Visibility into vehicle and deal status
- Reduced manual coordination
- Trust built through shared information
The result: better conversations and stronger customer trust.
Purchasing & Inventory Roles
Purchasing Manager
How automotiveDMS empowers them:
- Understand stock composition and movement
- Identify gaps and opportunities earlier
- Coordinate smoothly with sales and inventory teams
- Plan with confidence instead of urgency
Purchaser
How automotiveDMS empowers them:
- Clear insight into what’s needed
- Fewer last-minute surprises
- Better coordination with processing and sales
The result: better conversations and stronger customer trust.
Operations & Customer Flow
Dispatch Manager
How automotiveDMS empowers them:
- See what’s ready, what’s blocked, and what’s next
- Coordinate teams with shared visibility
- Keep timelines realistic and reliable
Customer Service Manager
How automotiveDMS empowers them:
- Maintain oversight of customer touchpoints
- Fewer last-minute Ensure updates feel human and reliable surprises
- Support teams without micromanaging messages
The result: better conversations and stronger customer trust.
Marketing & Visibility
Marketing
How automotiveDMS empowers them:
- Structured vehicle pages
- SEO-ready website content
- Keep timelines realistic and reliable
The result: better conversations and stronger customer trust.
Preparations, Service & workshop roles
Vehicle Detailer (Processing)
How automotiveDMS empowers them:
- Know which vehicles are assigned
- Understand priority and deadlines
- Work without constant clarification
Body Shop (Painting)
How automotiveDMS empowers them:
- Clear task context
- Better coordination with dispatch
- Fewer last-minute changes
Service Center (Repair)
How automotiveDMS empowers them:
- Clear service requirements
- Better planning
- Reduced back-and-forth
The result: better conversations and stronger customer trust.
Different roles. One shared system.
AutomotiveDMS isn’t built for one department.
It’s built for the reality of modern dealerships, where many roles depend on each other every day.
By giving each role clarity and shared context, the entire dealership moves faster, calmer, and with purpose.
No overload. No blind spots. Just clarity. See how
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Frequently asked questions
We know choosing the right Dealership Management System is a big decision. That’s why we’ve answered the most common questions about AutomotiveDMS , from setup and security to trials and team accounts. If you need more details, our support team is always ready to help you get started.
